What is your online return policy?
Our returns policy lasts for 14 days from the date of delivery. If 14 days have passed since you received your items, we are unfortunately unable to offer a refund.
Customers must inform Chill.com of their intention to return items within 14 days from the date of delivery, and must then return the items within a further 14 days to qualify for a refund. Items must be returned in accordance with the requirements outlined below to the Chill.com return address listed on the return shipping label.
How many days do I have to return a product?
Customers have 14 days from the date of receiving items to return them. Refunds cannot be issued for products that are returned outside of this window.
Chill.com Online Return Conditions
Refunds will be issued upon request including opened or unopened product by contacting us at firstname.lastname@example.org.
Please return items to:
1601 Riverfront Drive Suite 201 Grand Junction, CO 81501.