Shipping policy

UK Shipping Policy

Products sold on Chill.com are fulfilled by Chill or individual brand partners. The method, cost and speed of shipping may vary depending on the products you order. All shipping information and order tracking will be communicated by email. 

Shipping Hours

Our UK Fulfillment Center operates 9-5pm Monday through Friday. Orders processed before to 12pm will be shipped same day. Orders placed during weekends will be shipped on the next working day.

Products from Brand Partners

Shipping times may vary for products supplied by our brand partners. More information will be given on each product page, and by email following your purchase.

You will receive an email containing a tracking number once your package has been shipped from our Distribution Center.

For all queries, please contact info@chill.com. 

Customs

Any customs or import charges are the responsibility of the purchaser. We do not take responsibility for any products held by customs or border agencies.